Uber provides several contact options for customer support, including dedicated phone numbers for different services and issues. Here’s a comprehensive overview:
General Uber Support
- 24/7 Uber Helpline: For general inquiries, you can call (800) 593-7069. Expect a brief wait time of about 1-2 minutes to speak with a representative.
Emergency Support
- Critical Safety Response Line: In case of emergencies, such as accidents, contact the Critical Safety Response Line at (800) 285-6172. This line is specifically for urgent safety issues and should not be used for general inquiries1.
Uber Eats Support
- Uber Eats Phone Support: If you have issues related to food delivery, you can reach out to Uber Eats at (800) 452-9029. This number is primarily for delivery drivers experiencing problems during their deliveries.
Additional Contact Options
- For non-urgent issues, users can also utilize the in-app support feature or visit help.uber.com for assistance. Social media platforms like Facebook are also viable for quick queries, as they often prompt faster responses due to public visibility.
International Contacts
- Depending on your location, Uber has different numbers:
- In New Zealand, you can call 0800-GO-UBER (0800-46-8237) to reserve rides up to 90 days in advance.
- In the US, the number 1-833-USE-UBER (1-833-873-8237) is available for ride requests from 4 AM to 10 PM ET.
- In Australia, you can contact them at 13-UBER (13 82 37) for booking rides
No customer service phone number
Despite not having a phone number, there is a way to access Uber customer support. Uber Best Contact Information
How do I contact Uber customer service?
A Uber does not have a customer service phone number, but you can contact them through X / Twitter or their website. While a phone number would be better, tweeting at their customer care team is public and effective if you have an account. The full list of ways to contact customer service are listed below, and the Editor also left some notes that might be helpful.
Q: Does Uber offer 24 hour customer service?
A:Not by phone. But you can contact Uber 24/7 using other methods.
Below is a list of customer service channels and hours.
How to contact Uber Customer Service
There are other ways to contact Uber customer service besides the phone. Below we list them by medium, from most to least popular. Customer Service on X (formerly Twitter)
twitter.com/uber_support - Customer Service Use the link to connect with customer service through Twitter 24 hours, 7 days Uber, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Customer Help Desk / Web Support
help.uber.com - Customer Service
Online customer service submission form 24 hours, 7 days
Online customer service submission form 24 hours, 7 days
As a last, sometimes only, resort- Uber customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
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