Contact Amazon Customer Service

MAN January 20, 2025

 

Contact Amazon Customer Service

Amazon Phone Numbers and Emails

Toll-Free Number:

  • (888) 280-4331
    USA and Canada
Call customer service
Send Message

Customer Service:

  • (877) 375-9365
    Amazon Alexa (In the US)
  • (206) 922-0197
    Amazon Alexa (Outside the US)
  • (833) 674-7268
    Amazon Business American Express Card (American Express)

Amazon Emails:

Customer Service
Amazon Flex Support, Amazon Seller App Support, Amazon Shopping App Support, Seattle Spheres
Investors/ Franchising
Legal
Copyright Infringement Inquiries
Is this your business?
More phone numbers and emails









Amazon FAQs

author avatar
Winnie Murugi
PissedConsumer Reporter

The Amazon customer service phone numbers are (888) 280-4331 for US customers and +1 (206) 922-0880 for international customers. For legal issues, you should dial: (206) 266 - 4064. When having problems with payments, it’s best to use this telephone number: (866) 216 -1075.

Amazon's response time for customer service can vary depending on the nature and complexity of the issue, but the company aims to respond to all inquiries as quickly as possible. Amazon's customer support is available 24/7, so consumers can receive assistance at any time of the day or night.





































Amazon Customer Service Overview

  • Amazon Customer Service is rated at 2.7 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.

    Source Distribution
    99% phone1% email
    •  

  • The best phone number to call Amazon is 8882804331. 83% of consumers used this number to address their issues and concerns. Meanwhile, 88% of users reported contacting a real person successfully by dialing the phone number 8662161075.

  • Amazon Customer Service Reviews

    2.7 / 5
    Average
    See all 96.2K reviews
    Jyron Aeb
    Return
    5.0

    I sent a package to the wrong location and it was returned to sender. The Amazon person found all the information and make sure I was refunded. I ordered the product again.

    Kerissa Viy
    Get a live person

    Put a live PERSON ON THE PHONE!!!Sad
    This waiting to talk, is very annoying, just let customers talk to someone!!!
    Sometimes an issue to resolve can not be resolved with an automated message. Why is it that hard to let customers talk to a person.
    It can be very challenging trying to explain an issue with an order, especially if it is with a gift and a personalized message attached!

    Read full review
    Candy Kgi
    Missing package
    5.0

    Package was hand delivered to wrong address and person took possession. No idea who got it.

    Spoke with Amazon. Since package could not be redelivered again within an adequate time frame a refund was issued. Customer service was extremely helpful.

    Should have refund within 3 to 5 days. Very professional.

    Read full review
    Chandon Ahv
    Canceling Prime Membership
    5.0

    I called regarding canceling my prime membership with Amazon, which I had canceled on the January 15th. However the membership would officially expire on January 17th.

    For whatever reason I was still able to access Amazon prime via my TV. The Amazon customer service rep said I had two accounts one with Yahoo and one with Gmail. The one I canceled on January 15th was with Gmail.

    The Amazon customer service rep went ahead and canceled it through the Yahoo account as well.
    We were both baffled as to why I was still able to access Amazon prime yesterday on January 18th. The rep stated that if I'm still able to access on Monday, then I would need to call Amazon back to find out the issue to make sure that I will not be charged for Amazon prime membership when because of my previous cancellation.
    Amazon customer service it was very patient very helpful and hopefully this issue will be resolved fairly soon.

    Read full review
    •  

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.

    •  

  • Be prepared for the call as Amazon may ask you for the following information to identify you as a customer: first and last name, email or phone number.



Summary of Amazon Customer Service Calls

1.7MTOTAL
CALLS
07:00AVG CALL
DURATION
16%ISSUES
RESOLVED

Top Reasons of Customers Calls

Shipping and Delivery
Payments and Charges
Account
Request for Information
Other
19%
13%
10%
10%
47%

Consumers Call the Most From


0
6000
12000
18000
24000
30000
36000
New York, USA
Philadelphia, USA
Chicago, USA
Atlanta, USA
Miami, USA
Calls: Atlanta, USA,26778

Why Do People Call Amazon?

Shipping and Delivery Question:

  • “My parcel”
  • “Never received my package”
  • “Delivery pblms”

Payments and Charges Question:

  • “I paid for fast shipping for it to get here between 5pm-10pm and it’s still not here.”
  • “Payment”
  • “Dispute over items delivered”

Account Question:

  • “My account is getting flagged for fraudulent use or unusual activity”
  • “I'm a prime member and should have received my item already”
  • “Fogón password”

Request for Information Question:

  • “Help with prime video subscription”
  • “To inquire about a charge”
  • “Check on shipping address”

Return/ Replace Question:

  • “I want to return product”
  • “I want to return the product”
  • “Trying ro return but it wants me to add a credit card number which I entered my number that I bought the thing with and it just keeps kicking me out and won't let me through I'm just trying to replace it with the exact same thing and then get the QR”
MAN

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